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PAUL KNAUER

Community-led Service Design

Aotearoa New Zealand

About Me

ABOUT ME

KIA ORA

Kia ora
I wh
ānau mai au ki Bristol
I tipu ake au ki England
Kei Te Whanganui A Tara 
aha e noho ana
Kei Oranga Tamariki ahau e mahi ana
Ko Paul t
ōku ingoa

I'm a Service Designer working with Oranga Tamariki.

Making a difference to the lives of people in Aotearoa is what motivates me. I am passionate about human-centred, community-led design, co-creating the best outcome for the people I work with.

A big part of my role is about engaging with communities, building trusted relationships and facilitating a space in which great design can occur.

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Experience

EXPERIENCE

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AUG 2019 - PRESENT

I'm currently working with Oranga Tamariki as a Service Designer. I work on community-led and insight-led projects, focused on outcomes for whānau.

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FEB 2007 - AUG 2019

Worked in the change space for 7 years as a Service Designer and as a Business Analyst, working on customer experience & business change projects.

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OCT 2018 - APR 2019

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Whilst working with Waka Kotahi, I spent 6 months as a Service Designer for ECan, working on their on-demand public transport project.

NOV 2016 - JUL 2018

Whilst working with Waka Kotahi, I co-located with Unisys to design & deliver change projects in an agile environment.

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My Approach

MY APPROACH

For me, design should always be led by the people who experience the service in question.
 
My focus is the experience of the people I'm working with. I seek to understand their needs, to enable them to lead the design process and use insights to inform and influence decisions.


Above all, I am motivated to be successful for the community or client I am working with. I'm a genuine team player, great at building relationships and working with others to create services that are truly community/customer centric.

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Key skills:

EMPATHY

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RESEARCH/DATA SYNTHESIS

RELATIONSHIP BUILDING

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PRESENTATION
& FACILITATION

COLLABORATION & ENGAGEMENT

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AGILE EXPERIENCE

CURIOSITY

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COMMUNICATION
& STORY-TELLING

PROTOTYPING
& TESTING

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DESIGN
METHODOLOGIES

Mahi

MAHI

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REDESIGNING DIGITAL SERVICES

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PROTOTYPING

ON-DEMAND

PUBLIC TRANSPORT

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DESIGNING

WITH TAMARIKI

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USER EXPERIENCE & CUSTOMER DESIGN

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MAKING SERVICES ACCESSIBLE TO ALL

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BUSINESS-LED

DESIGN 

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WORKING WITH COMMUNITY

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Standing alongside my project colleagues and the Minister for Children for the launch of Te Ara Mātua: a new and improved way to support whānau through early intervention to limit whānau involvement with Oranga Tamariki. Working on this iwi led project, alongside community partners and Ngāti Kahungunu was a privilege and a highlight of my mahi in 2023.

Timeline

TIMELINE

  • Te Ara Mātua Prototype (Ngāti Kahungunu).
     

  • Working with Tier 2 Leaders to reset the Purpose & Vision for a key Business Group.

2024

2023

2020

  • HR Recruitment system re-design: Experience design for job candidates & hiring managers
     

  • Designing and creating a School Road Safety Video & Social Media campaign

2019

2018

2017

2016

2022

2021

  • Provide project teams & decision makers with information about drivers, offending & regions
     

  • Responsible for providing the media, MoT and NZ Police with customer insight reports.

2015

2014

2013

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Play Video

Presenting 'Jaid', a voice-activated service to help visually impaired people, at the All Access Hackathon in 2018.

Contact Me

CONNECT

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