MY APPROACH

My focus is the customer experience. I seek to understand my customers needs and bring them into the design process, using insights to inform and influence business decisions.

Above all, I am enthusiastic, honest and motivated to succeed. I'm a genuine team player, great at building relationships and working with teams to create services that are truly customer centric.

I approach every piece of work with an open mind, a positive attitude and bring these core skills to the table:

EMPATHY

RESEARCH/DATA SYNTHESIS

RELATIONSHIP BUILDING

PRESENTATION

& FACILITATION

COLLABORATION & ENGAGEMENT

AGILE EXPERIENCE

CURIOSITY

COMMUNICATION
& STORY-TELLING

PROTOTYPING

& TESTING

SD THEORY & METHODS

Presenting 'Jaid', a voice-activated service to help visually impaired people, at the All Access Hackathon in 2018.