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MY APPROACH
My focus is the customer experience. I seek to understand my customers needs and bring them into the design process, using insights to inform and influence business decisions.

Above all, I am motivated to succeed. I'm a genuine team player, great at building relationships and working with teams to create services that are truly customer centric.
I approach every piece of work with an open mind, a positive attitude and bring these core skills to the table:
EMPATHY


RESEARCH/DATA SYNTHESIS
RELATIONSHIP BUILDING


PRESENTATION
& FACILITATION
COLLABORATION & ENGAGEMENT


AGILE EXPERIENCE
CURIOSITY


COMMUNICATION
& STORY-TELLING
PROTOTYPING
& TESTING


SD THEORY & METHODS

Play Video
Presenting 'Jaid', a voice-activated service to help visually impaired people, at the All Access Hackathon in 2018.
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