MY APPROACH
My focus is the customer experience. I seek to understand my customers needs and bring them into the design process, using insights to inform and influence business decisions.
Above all, I am enthusiastic, honest and motivated to succeed. I'm a genuine team player, great at building relationships and working with teams to create services that are truly customer centric.
I approach every piece of work with an open mind, a positive attitude and bring these core skills to the table:
EMPATHY
RESEARCH/DATA SYNTHESIS
RELATIONSHIP BUILDING
PRESENTATION
& FACILITATION
COLLABORATION & ENGAGEMENT
AGILE EXPERIENCE
CURIOSITY
COMMUNICATION
& STORY-TELLING
PROTOTYPING
& TESTING
SD THEORY & METHODS
