MY EXPERIENCE

 

Examples of the types of experience I've gained & some of the projects I've been involved with.

REDESIGNING PUBLIC SERVICES

 

Re-imagining an online booking system using customer insights.

 

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prototyping on-demand public transport

 

On-Demand Public Transport - Prototyping, iterating and testing.

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designing WITH children

Putting children at the heart of the process across two school initiatives.

 

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 motorway closures - the customer experience

 

Motorway detours can be 

frustrating - but the customer experience still matters

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CREATING DIGITAL SERVICES

 

 

Transforming a paper-based service to digital using RealMe.

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making services accessible
to all

Making transport accessible to visually impaired customers.

 

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DESIGNING FOR BUSINESS CUSTOMERS

Making it easier for businesses to interact with Government.

 

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DESIGNING FOR BUSINESS CUSTOMERS

Making it easier for businesses to interact with Government.

 

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COMING SOON