KIA ORA

I'm a Service Designer currently working in the public sector. 

Being able to make a difference to the lives of New Zealanders is what motivates and drives me. I'm passionate about human-centred design; I find it challenging, rewarding, hard work and yet somehow energising all at the same time! 

Sometimes there are difficult, agonising customer conversations to be had. And it isn't always about a 'positive' customer experience. I find it's more about being an advocate for the customer and working with teams to create the best possible outcome.

 

It's these kinds of challenges that I love about Service Design.

WHO I'VE BEEN WORKING WITH

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AUG 2019  - 

I'm currently working with Oranga Tamariki - Ministry for Children as a Service Designer. I work in the Tamariki Advocate Group, based in Wellington.

 PRESENT 

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Worked in the Design space for 6 years, first as a Business Analyst, then as a Service Designer, working on customer experience & business change projects.

JUL 2013  -

AUG 2019

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OCT 2018  -

Whilst working with NZTA, I consulted as a Service Designer for Environment Canterbury, on their on-demand public transport research project.

MAR 2019

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